Remote MedTech Field Service Coordinator

IQVIA; Houston (TX); Remote; USD 37,000 - 41,000; Part time

Job summary

IQVIA Inc in the United States is hiring Field Service Coordinators who combine technical and customer service experience to schedule software updates across healthcare facilities. This remote, part-time role offers flexible training and growth opportunities.

You will lead day-to-day activities, coordinate assignments with field team members, manage customer expectations, and ensure data accuracy in client systems.

Qualifications

• High school diploma or equivalent is required.
• 1-year relevant experience as a field service coordinator, scheduler, project coordinator, or related customer service/dispatch experience is required.
• Ability to work independently and with team leadership for complex solving when needed.
• Must work within defined processes and methodologies with minimal supervision.
• Salesforce experience is a plus; MS Office experience is required.
• Must be located within the United States and have home internet access.

Responsibilities

• Lead, facilitate, coordinate, and track day-to-day activities to ensure customers’ field service needs are met on time.
• Contact healthcare and customer facilities to coordinate assignments for field team members.
• Manage customer expectations of product and services.
• Demonstrate strong attention to detail by ensuring accuracy in all tasks and data validation.
• Uphold high accuracy standards in client-facing systems and communications.
• Collaborate with team members and leadership to solve complex issues and improve processes.

Skills

Customer service

Scheduling coordination

Attention to detail

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Salesforce

MS Office

Job description

IQVIA Inc in the United States is hiring Field Service Coordinators who combine technical and customer service experience to schedule software updates across healthcare facilities. This remote, part-time role offers flexible training and growth opportunities.

You will lead day-to-day activities, coordinate assignments with field team members, manage customer expectations, and ensure data accuracy in client systems.