Remote MedTech Field Service Scheduler

IQVIA Inc; Atlanta (GA); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA Inc. is seeking a remote Field Service Coordinator to support scheduling field service personnel across healthcare facilities in the United States.

The role emphasizes customer service, data accuracy, and adherence to processes. You will coordinate assignments with healthcare and technician teams, track progress, and ensure on-time delivery of software updates, while collaborating with leadership to improve workflows and expand capabilities.

Qualifications

• High school diploma or equivalent.
• 1 year relevant experience as field service coordinator or related roles.
• Ability to work independently and in a team.
• Must work within defined processes with minimal supervision.
• Experience working in Salesforce is a plus; MS Office required.
• Strong verbal and written communication; US based and home internet access.

Responsibilities

• Lead, facilitate, coordinate, and track day-to-day activities required to ensure the customers’ field service needs are completed on time, successfully, and in a manner consistent with organizational goals
• Contact healthcare and customer facilities to coordinate assignments for supporting field team members
• Manage customer expectations of product and services
• Demonstrates exceptional attention to detail by ensuring accuracy and completeness in all tasks, including reviewing documentation, validating data, and identifying inconsistencies before final submission.
• Upholds high accuracy standards in client-facing systems and communications, confirming product details, identifiers, and required regulatory language before distribution.
• Collaborate with team members and leadership to solve complex issues and improve processes.

Skills

Field service coordination

Scheduling

Customer service

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

Salesforce

MS Office

Job description

IQVIA Inc. is seeking a remote Field Service Coordinator to support scheduling field service personnel across healthcare facilities in the United States.

The role emphasizes customer service, data accuracy, and adherence to processes. You will coordinate assignments with healthcare and technician teams, track progress, and ensure on-time delivery of software updates, while collaborating with leadership to improve workflows and expand capabilities.