Remote MedTech Field Service Coordinator

IQVIA; Tampa (FL); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA Inc. is seeking a remote Field Service Coordinator in the United States to support scheduling for field service personnel performing software updates in healthcare facilities.

You will lead day-to-day activities, contact facilities to coordinate assignments, and manage customer expectations while ensuring data accuracy and regulatory compliance. This role offers growth opportunities within a leading medical device and healthcare information company.

Qualifications

• High school diploma or equivalent required.
• 1-year relevant experience as a field service coordinator, scheduler, project coordinator, related customer service, dispatch or equivalent experience required
• Ability to work independently and in a team environment and engage with and elevate to team leadership for sophisticated solving and resolution of issues as needed
• Must be able to work within defined processes and methodologies with minimal degree of supervision
• Must maintain and comply with quality and compliance policies and regulations in documentation and communication
• Experience working in Salesforce is a plus, experience with MS Office is required
• Strong verbal and written communication skills required
• Must be located within the United States and have access to home internet.

Responsibilities

• Lead, facilitate, coordinate, and track day-to-day activities required to ensure the customers’ field service needs are completed on time, successfully, and in a manner consistent with organizational goals
• Contact healthcare and customer facilities to coordinate assignments for supporting field team members
• Manage customer expectations of product and services
• Demonstrates exceptional attention to detail by ensuring accuracy and completeness in all tasks, including reviewing documentation, validating data, and identifying inconsistencies before final submission.
• Upholds high accuracy standards in client-facing systems and communications, confirming product details, identifiers, and required regulatory language before distribution.
• Collaborate with team members and leadership to solve complex issues and improve processes.

Skills

Field service coordination

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Salesforce

MS Office

Job description

IQVIA Inc. is seeking a remote Field Service Coordinator in the United States to support scheduling for field service personnel performing software updates in healthcare facilities.

You will lead day-to-day activities, contact facilities to coordinate assignments, and manage customer expectations while ensuring data accuracy and regulatory compliance. This role offers growth opportunities within a leading medical device and healthcare information company.