Remote MedTech Field Service Coordinator

IQVIA; Albuquerque (NM); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA Inc is seeking a remote Field Service Coordinator to support scheduling for field service personnel delivering software updates across healthcare facilities in the United States. The role emphasizes coordinating assignments, communicating with healthcare sites, and ensuring accuracy in documentation while maintaining regulatory compliance.

Candidates should have at least 1 year in a similar coordinating or dispatch role, strong communication skills, and the ability to work independently

Qualifications

• High school diploma or equivalent required.
• 1-year relevant experience as a field service coordinator, scheduler, project coordinator, related customer service, dispatch or equivalent experience required.
• Ability to work independently and in a team environment and engage with and elevate to team leadership for sophisticated solving and resolution of issues as needed.
• Must be able to work within defined processes and methodologies with minimal degree of supervision.
• Must maintain and comply with quality and compliance policies and regulations in documentation and communication.
• Experience working in Salesforce is a plus, experience with MS Office is required.
• Strong verbal and written communication skills required.
• Must be located within the United States and have access to home internet.

Responsibilities

• Lead, facilitate, coordinate, and track day-to-day activities required to ensure the customers’ field service needs are completed on time, successfully, and in a manner consistent with organizational goals.
• Contact healthcare and customer facilities to coordinate assignments for supporting field team members.
• Manage customer expectations of product and services.
• Demonstrates exceptional attention to detail by ensuring accuracy and completeness in all tasks, including reviewing documentation, validating data, and identifying inconsistencies before final submission.
• Upholds high accuracy standards in client-facing systems and communications, confirming product details, identifiers, and required regulatory language before distribution.
• Collaborate with team members and leadership to solve complex issues and improve processes.

Skills

Communication

Independent work

Team collaboration

Education

High school diploma or equivalent

Tools

Salesforce

MS Office

Job description

IQVIA Inc is seeking a remote Field Service Coordinator to support scheduling for field service personnel delivering software updates across healthcare facilities in the United States. The role emphasizes coordinating assignments, communicating with healthcare sites, and ensuring accuracy in documentation while maintaining regulatory compliance.

Candidates should have at least 1 year in a similar coordinating or dispatch role, strong communication skills, and the ability to work independently