Remote MedTech Delivery & Customer Success Lead

Embedded Shishya; United States; À distance; USD 86 000 - 240 000; Plein temps

Résumé du poste

IQVIA in Parsippany, NJ is seeking an Associate Director for MedTech Delivery & Customer Success. This remote-friendly role oversees delivery governance, client satisfaction, and ongoing optimization of IQVIA information assets across major accounts. Travel ~20–25% nationwide is expected.

You will partner with KAMs, MM, and internal Centers of Excellence to ensure contractual commitments are met and to drive retention and incremental growth.

Qualifications

• Must reside in the United States.
• Bachelor’s degree required.
• 5–8+ years in account/delivery management or related client-facing roles.
• Experience with MedTech customers preferred.
• Familiarity with IQVIA offerings and healthcare analytics preferred.
• US remote work with ~20–25% travel.

Responsabilités

• Own end-to-end delivery oversight for complex MedTech accounts across multiple stakeholders.
• Represent the full portfolio of IQVIA information assets and ensure quality, accuracy, and timely delivery.
• Lead quarterly business and information reviews with senior client stakeholders.
• Serve as primary owner of customer satisfaction, manage issues, and coordinate internal support as needed.
• Collaborate with Sales, Consulting, Delivery and Solution Specialists to support initiatives and revenue goals.

Connaissances

Client management

Delivery governance

Analytical problem-solving

Stakeholder management

Negotiation

Cross-functional coordination

Formation

Bachelor’s degree

Description du poste

IQVIA in Parsippany, NJ is seeking an Associate Director for MedTech Delivery & Customer Success. This remote-friendly role oversees delivery governance, client satisfaction, and ongoing optimization of IQVIA information assets across major accounts. Travel ~20–25% nationwide is expected.

You will partner with KAMs, MM, and internal Centers of Excellence to ensure contractual commitments are met and to drive retention and incremental growth.