Remote Medical Virtual Assistant: Insurance & Admin

Winning Assistants, Inc.; United States; Remote; USD 6,900 - 8,300; Full time

Benefits offered by this job

HIPAA & cybersecurity training

Premium VPN access

Top VA training

Client-Approved holidays

Job summary

Winning Assistants, Inc. is seeking a Medical Virtual Assistant to manage patient calls, verify insurance, and maintain accurate records for a dermatology clinic.

Responsibilities include handling patient inquiries, insurance verification, and coordinating with staff to ensure smooth operations while upholding HIPAA standards.

Ideal candidate has strong English, healthcare admin experience, attention to detail, and the ability to multitask in a busy remote setting.

Qualifications

• Strong customer service skills and professionalism when speaking with patients
• Excellent English communication skills with clear speech and minimal accent
• Experience in healthcare administration or medical virtual assistance
• Knowledge of insurance verification, deductibles, and patient financial responsibility
• Strong attention to detail, especially when handling patient records and insurance information
• Confidence explaining deductibles, deposits, and payment expectations to patients
• Ability to multitask and manage high call volumes during busy clinic hours
• Strong organizational skills and reliability
• Professional demeanor that represents the clinic positively

Responsibilities

• Answer inbound phone calls from patients and respond to general inquiries
• Serve as the first line of support for incoming calls, ensuring calls are not missed while in-clinic staff assist patients
• Provide a professional, friendly, and helpful experience for patients over the phone
• Handle cosmetic inquiry calls and gather initial patient information when needed
• Verify patient insurance coverage prior to appointments
• Check deductibles, benefits, and patient financial responsibility accurately
• Clearly communicate deductibles, deposits, and expected patient payments before visits
• Process or assist with prior authorizations by accessing insurance portals and retrieving authorization details
• Create patient charts in the EasyDerm EHR system before appointments
• Enter and organize patient information including demographics and insurance details
• Ensure accuracy of all patient data to avoid billing issues
• Collect deposit or credit card information when required to secure appointments
• Coordinate with clinic staff by transferring calls or relaying important patient information
• Reducing phone interruptions for in-office staff
• Improving patient responsiveness and satisfaction
• Ensuring insurance verification and financial expectations are handled before visits
• Allowing providers and clinic staff to focus on patient care

Skills

Customer service

English communication

Healthcare administration

Insurance verification

Attention to detail

Multitasking

Reliability

Professional demeanor

Clear telephone communication

Tools

EasyDerm

3CX

Job description

Winning Assistants, Inc. is seeking a Medical Virtual Assistant to manage patient calls, verify insurance, and maintain accurate records for a dermatology clinic.

Responsibilities include handling patient inquiries, insurance verification, and coordinating with staff to ensure smooth operations while upholding HIPAA standards.

Ideal candidate has strong English, healthcare admin experience, attention to detail, and the ability to multitask in a busy remote setting.