Remote Medical Virtual Assistant — HIPAA & EMR Expert

Wing Assistant - India

Berkeley (CA)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

Wing is seeking a Healthcare Virtual Assistant to support medical workflows remotely. The role requires handling authorizations, patient intake, and appointment coordination within EMR/EHR systems, while maintaining strict HIPAA privacy standards.

The ideal candidate has a medical background, 3+ years in virtual assistant roles in psychiatry preferred, and excellent English communication. This position offers 100% remote work and opportunities for growth.

Qualifications

Bachelor’s degree in medical fields or the pharmaceutical-related industry.
At least 3 years experience as a Medical Virtual Assistant, experience in Psychiatry or Psychiatric Clinic strongly preferred.
Excellent English communication skills both written and verbal (C1 level).
Solid understanding of medical terminologies and practices.
Proficient in EHR/EMR systems and ability to troubleshoot common technical issues.
Understanding of healthcare privacy regulations.
Strong interpersonal skills.
Solid organizational & time management skills with keen attention to details.
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP.
Able to work on a graveyard shift.

Responsibilities

Manage prior authorizations and related administrative paperwork.
Document new patient and referral intake.
Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems.
Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
Assist in analyzing healthcare data, preparing reports, and maintaining records.
Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
Ad hoc tasks