Remote Medical Support Assistant: Scheduling & Referrals

TalentHop; United States; Remote; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid time off

Annual bonus

Health & Welfare benefits

Job summary

TalentHop is seeking a Medical Support Assistant to provide remote scheduling and administrative support for Veterans receiving coordinated healthcare. You will manage appointments, referrals, and records, ensuring timely access to services and smooth operational flow.

Responsibilities include handling pre- and post-appointment communications, maintaining accurate demographic and insurance data, and coordinating with community providers.

Qualifications

• High school diploma or GED required.
• Minimum of six months of customer service experience.
• Typing speed of at least 50 words per minute.
• Basic knowledge of medical terminology.
• U.S. citizenship or permanent resident status.
• Ability to pass required background screening including a Public Trust determination.
• Ability to sit or stand for extended periods and lift up to 15 pounds occasionally.

Responsibilities

• Schedule, track, and manage patient appointments including pre-appointment and follow-up communications.
• Process and monitor referrals and coordinate care with community providers.
• Maintain accurate patient demographics, insurance, and emergency-contact information.
• Review health records, electronic orders, referrals, appointment updates, faxes, and other documents using healthcare systems.
• Respond professionally to calls and messages from Veterans, family members, providers, and internal teams.
• Manage workload independently, meet deadlines, protect confidential information, and escalate issues as needed.

Skills

Customer service

Typing speed 50 wpm

Medical terminology

Education

High school diploma or GED

Tools

Healthcare systems

Job description

TalentHop is seeking a Medical Support Assistant to provide remote scheduling and administrative support for Veterans receiving coordinated healthcare. You will manage appointments, referrals, and records, ensuring timely access to services and smooth operational flow.

Responsibilities include handling pre- and post-appointment communications, maintaining accurate demographic and insurance data, and coordinating with community providers.