Remote Medical Scheduling & Patient Support Specialist

Jamison Professional Services, Inc.; Oklahoma City (OK); On-site; USD 23,000 - 28,000; Full time

Job summary

Jamison Professional Services, Inc. is seeking a Medical Support Assistant to support VA healthcare operations remotely. The role will schedule patient appointments, coordinate community care referrals, maintain patient information, and deliver outstanding customer service while ensuring HIPAA compliance.

This remote position is available to candidates within the United States. Requirements include a high school diploma or GED, at least 6 months of customer service experience, knowledge of

Qualifications

• High School Diploma or GED required.
• US residency within the United States.
• Minimum 6 months of customer service experience.
• Knowledge of medical terminology.
• Typing speed 50+ words per minute or higher.
• Strong verbal and written communication skills.
• Computer proficiency; ability to work independently remotely.
• Experience with EMR/EHR systems.
• Experience in medical scheduling or healthcare administration.
• Call center or healthcare customer service background preferred.
• Familiarity with VA systems such as CPRS, VistA, HSRM, PPMS, CTM preferred.

Responsibilities

• Schedule and coordinate patient appointments in line with VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls and provide excellent customer service.
• Respond to patient and provider inquiries about services.
• Document information in VA electronic health record systems.
• Monitor consults and appointment status for timely completion.
• Use Microsoft Office and VA applications daily.
• Maintain HIPAA compliance and protect patient information.
• Perform additional administrative duties as assigned.

Skills

Customer service

Typing 50+ wpm

Medical terminology

Remote work

EMR/EHR experience

Call center experience

VA system familiarity

Education

High School Diploma or GED

Tools

Microsoft Office

VA applications

Job description

Jamison Professional Services, Inc. is seeking a Medical Support Assistant to support VA healthcare operations remotely. The role will schedule patient appointments, coordinate community care referrals, maintain patient information, and deliver outstanding customer service while ensuring HIPAA compliance.

This remote position is available to candidates within the United States. Requirements include a high school diploma or GED, at least 6 months of customer service experience, knowledge of