Remote Medical Intake Specialist — Bilingual Spanish

Indigo; San Mateo (CA); Ibrido; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote schedule

Onsite onboarding in San Mateo

Descrizione del lavoro

Indigo, a San Mateo-based company, seeks a non-clinical role in a hybrid healthcare setting. You will speak directly with patients in English and Spanish, collect medical histories, and help ensure medical records are accurate.

The work is structured, repeatable, and supported by templates and training. You will interview patients, document information with high accuracy, and coordinate with the operations team to improve processes.

Competenze

• Fluency in English and Spanish required.
• Ability to conduct structured patient interviews with accuracy.
• Comfort documenting medical histories using templates and internal systems.

Mansioni

• Conduct outbound calls with patients in English and Spanish to gather detailed medical histories.
• Document information with high accuracy using templates and internal systems.
• Review medical records for completeness and clarity.
• Organize medical information to meet quality standards.
• Ensure patient histories are thorough and easy for physicians to interpret.
• Follow established workflows and documentation protocols.
• Collaborate with operations to improve processes and quality.

Conoscenze

English

Spanish

Strumenti

CRM

Descrizione del lavoro

Indigo, a San Mateo-based company, seeks a non-clinical role in a hybrid healthcare setting. You will speak directly with patients in English and Spanish, collect medical histories, and help ensure medical records are accurate.

The work is structured, repeatable, and supported by templates and training. You will interview patients, document information with high accuracy, and coordinate with the operations team to improve processes.