Bilingual Intake Specialist – Behavioral Health

South Middlesex Opportu; Framingham (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Employer-paid Life Insurance & AD&D

Comprehensive Benefits Package

403(B) Retirement Plan

Flexible Spending Accounts

Job summary

SMOC Behavioral Health is seeking an Intake Specialist to support program intake processes, set up evaluations, and manage client referrals. The role requires bilingual English/Spanish communication and strong customer service skills, with hybrid work options available.

The position emphasizes accurate data entry, insurance verification, and coordination with clinical staff to ensure timely client access to services within a supportive team.

Qualifications

• Bilingual in English and Spanish is required.
• Proficiency with Excel and Word skills required.
• Experience with authorizations preferred.
• Customer service experience is desirable.

Responsibilities

• Assist programs and clients in person and over the phone to set up diagnostic evaluations.
• Maintain and update daily admission log of all intakes.
• Manage weekly waitlist and communicate status to Clinical Directors.
• Verify insurance eligibility and explain coverage and patient payments.
• Enter new clients into electronic health records and coordinate referrals.

Skills

Bilingual English/Spanish

Excel

Word

Customer service

Authorizations (preferred)

Tools

Excel

Word

Job description

SMOC Behavioral Health is seeking an Intake Specialist to support program intake processes, set up evaluations, and manage client referrals. The role requires bilingual English/Spanish communication and strong customer service skills, with hybrid work options available.

The position emphasizes accurate data entry, insurance verification, and coordination with clinical staff to ensure timely client access to services within a supportive team.