Bilingual Medical Intake Specialist (Hybrid/Remote)

Indigo; Pasadena (CA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Indigo is seeking a non-clinical hybrid healthcare role in Pasadena. You will speak directly with patients, collect and organize medical histories, and help ensure medical records are accurate and complete using templates and training.

The position involves outbound calls in English and Spanish, accurate documentation, and collaboration with the operations team to improve processes. A one-week in-person onboarding in Pasadena is required, with the possibility to transition to remote after

Qualifications

• Fluency in Spanish is required.
• Experience conducting outbound calls and documenting medical histories using templates.

Responsibilities

• Conduct outbound calls with patients (in English and Spanish) to gather detailed medical and injury histories.
• Listen actively and document information with a high level of accuracy using structured templates and internal systems.
• Review medical records for completeness, clarity, and internal consistency.
• Organize and standardize medical information to meet quality and documentation standards.
• Ensure patient histories are thorough, consistent, and easy for physicians to interpret.
• Review your work carefully to maintain a high standard of accuracy.
• Follow established workflows and documentation protocols.
• Partner with the operations team to continuously improve processes and quality.

Skills

Bilingual English/Spanish

Job description

Indigo is seeking a non-clinical hybrid healthcare role in Pasadena. You will speak directly with patients, collect and organize medical histories, and help ensure medical records are accurate and complete using templates and training.

The position involves outbound calls in English and Spanish, accurate documentation, and collaboration with the operations team to improve processes. A one-week in-person onboarding in Pasadena is required, with the possibility to transition to remote after