Remote Medical Customer Support Specialist

Community Health Systems, Inc.; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Comprehensive Health Benefits -Medical

401k with company match

Tuition reimbursement

Job summary

Community Health Systems, Inc. is seeking a Remote Customer Service Specialist to serve as the first point of contact for patients, addressing inquiries and resolving issues with a focus on quality service.

This entry-level role requires strong communication, attention to detail, and the ability to manage multiple requests via phone, email, and chat from a fully remote environment. Orientation is Monday–Friday, with after training hours 8:30am–5:00pm AZ MST; the team supports a robust benefits

Qualifications

• Requires 1–2 years in customer service, preferably in a call center or help desk.
• H.S. Diploma or GED required; Associate degree or some college preferred.
• Familiarity with CRM software and customer service tools preferred.

Responsibilities

• Respond to inquiries via phone, email, chat, or other channels with accurate information.
• Clarify and resolve issues by identifying needs, root causes, and solutions.
• Escalate complex issues to appropriate teams with timely follow-up.
• Provide triage support for issues related to platforms and back-office processes.
• Document interactions thoroughly in the CRM system.
• Adhere to KPIs including productivity, response times and CSAT.
• Deliver professional, patient-focused service and maintain a positive attitude.
• Collaborate with peers and supervisors to share insights.
• This is a fully remote position.
• Perform other duties as assigned.
• Comply with all policies and standards.

Skills

Communication

Problem solving

Multitasking

Detail oriented

Team collaboration

Interpersonal skills

Independent work

Education

High School Diploma or GED

Associate degree / some college

Tools

CRM software

Microsoft Office

Job description

Community Health Systems, Inc. is seeking a Remote Customer Service Specialist to serve as the first point of contact for patients, addressing inquiries and resolving issues with a focus on quality service.

This entry-level role requires strong communication, attention to detail, and the ability to manage multiple requests via phone, email, and chat from a fully remote environment. Orientation is Monday–Friday, with after training hours 8:30am–5:00pm AZ MST; the team supports a robust benefits