Remote Health Benefits & Customer Care Specialist

Automated Health Systems, Inc.; Erie (Erie County); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Employee Wellness Program

Comprehensive training

Job summary

Automated Health Systems, Inc. is seeking a Customer Service Representative to support individuals with benefits information and guidance. The position is remote but requires picking up equipment in Pittsburgh, PA, with comprehensive training and a focus on accurate, helpful information.

The role emphasizes quality customer service, a strong company culture, and opportunities for career growth as part of a supportive team.

Qualifications

• Minimum 2 years' experience in a call center environment.
• Experience in health/human services and knowledge of Medicaid preferred.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

Responsibilities

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Skills

Call center experience

Bilingual skills

Medicaid knowledge

Health/human services knowledge

Education

High School Diploma/GED

Associates Degree in social or behavioral sciences or related field

Job description

Automated Health Systems, Inc. is seeking a Customer Service Representative to support individuals with benefits information and guidance. The position is remote but requires picking up equipment in Pittsburgh, PA, with comprehensive training and a focus on accurate, helpful information.

The role emphasizes quality customer service, a strong company culture, and opportunities for career growth as part of a supportive team.