Remote Customer Support Specialist – Healthcare

Direct Meds, LLC.; Salt Lake City (UT); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental and vision

Fully remote position

Paid time off and holidays

Career growth opportunities

Exposure to innovative therapies

Job summary

Direct Meds, LLC. is seeking a fully remote Customer Service Representative to support our telehealth and partner clinic network. The role focuses on helping patients navigate their care journey with professional, compassionate service in a fast-paced, remote environment.

The ideal candidate has at least 2 years in customer service, preferably in healthcare, with strong communication and multitasking abilities. Competitive compensation, benefits, and PTO are provided.

Qualifications

• Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Comfortable working in a fast-paced, remote environment.
• Ability to multitask while maintaining a positive and professional demeanor.
• Proficiency with computers and customer support platforms.

Responsibilities

• Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner.
• Assist patients with account questions, order updates, and navigate the treatment process.
• Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience.
• Accurately document all customer interactions in internal systems.
• Resolve issues with empathy while maintaining a high level of customer satisfaction.
• Meet performance goals for response times, quality, and patient experience.

Skills

Customer service

Healthcare knowledge

Communication

Remote work

Job description

Direct Meds, LLC. is seeking a fully remote Customer Service Representative to support our telehealth and partner clinic network. The role focuses on helping patients navigate their care journey with professional, compassionate service in a fast-paced, remote environment.

The ideal candidate has at least 2 years in customer service, preferably in healthcare, with strong communication and multitasking abilities. Competitive compensation, benefits, and PTO are provided.