Remote Customer Experience Quality Specialist

Systems & Methods; United States; Remote; USD 18,752 - 26,708; Full time

Benefits offered by this job

Competitive Pay

Excellent Benefits

On The Job Training

Career advancement opportunities

Job summary

Systems & Methods is looking for dedicated customer service representatives to join our remote team. In this role, you will manage incoming calls, provide accurate information on services, and maintain detailed documentation in our CRM system.

The ideal candidate will have a strong background in customer service, possess excellent communication skills, and understand HIPAA compliance. We offer competitive pay and ongoing training to help you thrive.

Qualifications

• Minimum 2 years of call center or customer service experience.
• Knowledge of HIPAA compliance and confidentiality requirements.
• Experience with multi-line phone systems.

Responsibilities

• Answer and manage high volume of incoming calls professionally.
• Provide accurate information about programs and services.
• Document all customer interactions in the CRM system.

Skills

Strong verbal and written communication skills

Empathetic and patient demeanor

Problem-solving abilities

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Tools

CRM systems

Call center software

Job description

Systems & Methods is looking for dedicated customer service representatives to join our remote team. In this role, you will manage incoming calls, provide accurate information on services, and maintain detailed documentation in our CRM system.

The ideal candidate will have a strong background in customer service, possess excellent communication skills, and understand HIPAA compliance. We offer competitive pay and ongoing training to help you thrive.