Remote Bilingual Collections Specialist (English/Spanish)

BCA Financial Services, Inc.; Richmond, Northern (VA, KY); Hybrid; USD 41,328,000 - 57,859,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a results-driven call center specialist to help consumers resolve accounts with empathy from a home office. You will speak with customers, explain payment options, and accurately document interactions in our systems.

This full-time, Monday–Friday role offers $17/hour plus monthly commissions, company-provided equipment, and comprehensive benefits. Eligible residents in VA, FL, MO, SC may apply; bilingual English/Spanish is preferred.

Qualifications

• 1+ year of experience in call center, customer service, billing, or collections
• Bilingual Required (Fluent in English and Spanish)
• Strong communication and problem-solving skills
• Ability to build trust and work through sensitive conversations
• Basic knowledge of medical terminology (preferred)
• A reliable, detail-oriented work style

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Skills

Bilingual (English/Spanish)

Customer service

Communication

Problem solving

Detail oriented

Tools

CRM software

Job description

BCA Financial Services, Inc. is seeking a results-driven call center specialist to help consumers resolve accounts with empathy from a home office. You will speak with customers, explain payment options, and accurately document interactions in our systems.

This full-time, Monday–Friday role offers $17/hour plus monthly commissions, company-provided equipment, and comprehensive benefits. Eligible residents in VA, FL, MO, SC may apply; bilingual English/Spanish is preferred.