Remote Collections Specialist - Solve Accounts with Empathy

BCA Financial Services, Inc.; Columbia (SC); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, GAP, and life

401(k) with company match

Paid time off and paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is hiring for a remote Collections Specialist to help consumers resolve accounts with empathy and clarity. You’ll communicate with customers by phone, offer payment options, and document interactions in our systems from your home office.

Required are 1+ year in a call center or collections, fluent English and Spanish, strong communication and problem-solving skills, and a reliable, detail-oriented work style. Residents of FL, MO, SC, or VA are eligible.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Bilingual required: fluent in English and Spanish.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• Reliable, detail-oriented work style.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching).

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem-solving

Job description

BCA Financial Services, Inc. is hiring for a remote Collections Specialist to help consumers resolve accounts with empathy and clarity. You’ll communicate with customers by phone, offer payment options, and document interactions in our systems from your home office.

Required are 1+ year in a call center or collections, fluent English and Spanish, strong communication and problem-solving skills, and a reliable, detail-oriented work style. Residents of FL, MO, SC, or VA are eligible.