Remote Bilingual Collections Specialist

BCA Financial Services, Inc.; Orlando (FL); Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Company equipment

Job summary

BCA Financial Services, Inc. is seeking a call center specialist to assist consumers with account resolutions from a remote home office. The role emphasizes empathetic communication, problem-solving, and thorough documentation of conversations.

You’ll handle inbound/outbound calls, offer flexible payment options, and meet performance goals with coaching support. The position requires bilingual English/Spanish abilities and a Monday–Friday schedule, with full company benefits offered.

Qualifications

• 1+ year of experience in call center, customer service, billing, or collections
• Bilingual required (English and Spanish)
• Strong communication and problem-solving skills
• Ability to build trust and handle sensitive conversations

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals with coaching support

Skills

Bilingual English/Spanish

Communication skills

Problem-solving

Trust-building

Job description

$17/hour + Monthly Commission | Full-Time | Monday–Friday

Make an impact—while working from home.

Join BCA Financial Services and help consumers resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping consumers navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed.

What We Offer:

• $17/hour + monthly commission opportunities
• Consistent Monday–Friday schedule
• Medical, dental, vision, GAP, and life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-provided equipment

What You’ll Do:

• Talk with consumers to help them understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Requirements

Qualifications:

• 1+ year of experience in a call center, customer service, billing, or collections
• Bilingual Required (Fluent in English and Spanish)
• Strong communication and problem-solving skills
• Ability to build trust and work through sensitive conversations
• Basic knowledge of medical terminology (preferred)
• A reliable, detail-oriented work style

Work-From-Home Requirements:

• Must reside in: FL, MO, SC, or VA
• Quiet, private workspace
• High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
• Wi-Fi and hotspots are not supported
• Must meet tech requirements before training begins

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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