Remote Medical Call Center Scheduler (Bilingual)

Surgery Partners, Inc.; Brandon (FL); Remote; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

Surgery Partners, Inc. is seeking a Call Center Representative for a Medical Practice role that operates remotely in Florida. The position focuses on registering patients, scheduling surgeries, and guiding patients through insurance and pre-visit steps.

You will handle inbound calls, verify benefits, and coordinate appointments across multiple physicians and locations. Strong English/Spanish communication and attention to detail are essential for delivering a smooth patient experience.

Qualifikationen

• High School Diploma or equivalent required.
• Minimum 2 years of appointment/surgery scheduling in healthcare.
• Experience with insurance and EHR systems (Athena).
• Familiarity with medical terminology and managed care contracts.

Aufgaben

• Answer incoming calls and direct them to the right departments.
• Accurately schedule appointments, consultations, and surgeries in Athena.
• Register new patients with demographic and insurance data.
• Confirm appointments and verify insurance coverage.
• Educate patients on pre-visit protocols, paperwork.
• Take and route messages from patients, physicians, and pharmacies.
• Coordinate scheduling for multiple physicians and locations.
• Provide backup front office support and contribute to workflow.
• Reach out to new patients with a friendly welcome call.

Kenntnisse

Bilingual English/Spanish

Communication skills

Organizational skills

Time management

Customer service mindset

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Office

Data entry

Athena EHR

Jobbeschreibung

Surgery Partners, Inc. is seeking a Call Center Representative for a Medical Practice role that operates remotely in Florida. The position focuses on registering patients, scheduling surgeries, and guiding patients through insurance and pre-visit steps.

You will handle inbound calls, verify benefits, and coordinate appointments across multiple physicians and locations. Strong English/Spanish communication and attention to detail are essential for delivering a smooth patient experience.