Bilingual Medical Office Scheduler (Spanish/English)

The CORE Institute; Wellington (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & Welfare Benefits

Monthly stipend for ancillary benefits

HSA with company match

401k with company match

Company-paid life insurance

Employee Assistance Program (EAP)

Paid Time Off

Paid Holidays

Job summary

Center for Bone & Joint Surgery of the Palm Beaches is seeking a Bilingual Medical Office Scheduler (Spanish/English) to join our call center and onsite team. This role focuses on scheduling patient appointments, verifying insurance, and coordinating care within our fast-paced healthcare environment.

You will handle high-volume calls, use ATHENA EMR, and ensure accurate data entry while maintaining HIPAA compliance and high-quality patient service.

Qualifications

• Bilingual in Spanish and English is required.
• High school diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Strong customer service and interpersonal skills are necessary.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and organizational skills are important.
• Minimum one year of medical scheduling, call center, or healthcare customer service experience.
• Experience working with EMR systems (ATHENA).
• Knowledge of medical terminology, insurance verification, and referral processes.
• Proficiency with Microsoft Office applications.

Responsibilities

• Schedule patient appointments, including new consultations, follow-up visits, and ancillary services using EMR and scheduling systems.
• Collect and accurately enter patient demographic, insurance, and medical information.
• Utilize scheduling and referral management tools to coordinate patient care efficiently.
• Verify insurance eligibility and benefits at the time of scheduling.
• Answer high-volume incoming calls professionally and courteously.
• Resolve patient inquiries and requests in a timely and accurate manner.
• Escalate patient concerns to supervisors or team leads as appropriate.
• Triage and route messages to the appropriate clinical or administrative staff.
• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
• Ensure compliance with all company policies, procedures, and privacy standards.
• Perform additional duties and special projects as assigned.

Skills

Bilingual Spanish/English

Verbal & written communication

Customer service

Multitasking

Attention to detail

Organizational skills

Healthcare scheduling experience

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

EMR ATHENA

Microsoft Office

Job description

Center for Bone & Joint Surgery of the Palm Beaches is seeking a Bilingual Medical Office Scheduler (Spanish/English) to join our call center and onsite team. This role focuses on scheduling patient appointments, verifying insurance, and coordinating care within our fast-paced healthcare environment.

You will handle high-volume calls, use ATHENA EMR, and ensure accurate data entry while maintaining HIPAA compliance and high-quality patient service.