Remote Call Center Agent - Patient Services & Scheduling

Florida Medical Clinic Orlando Health; Land O' Lakes (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Well-being programs

Employer 5% retirement match

Paid parental leave

PTO

Flexible leave options

Fertility benefits

Adoption assistance

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Call Center Agent to deliver patient-focused service in a high-volume environment. You will handle intake, triage, appointment scheduling, and patient requests following provider protocols and clinic policies.

The role includes onsite training for 8 weeks in Land O’ Lakes, FL, with remote work options as part of a hybrid setup. Strong communication and multitasking skills are essential, along with a solid background in healthcare-related

Qualifications

• Two years of related experience in customer service or call center environments.
• Experience with high-volume calls (200+ daily) preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Handle assigned calls and provide information per protocols.
• Schedule appointments and triage according to provider rules.
• Complete end-of-day processes and maintain documentation.
• Maintain punctual attendance and adapt to busy environments.

Skills

Interpersonal skills

Customer service

Communication skills

Call center experience

Medical terminology knowledge

Education

High School Diploma or equivalent

Tools

Computer literacy

Job description

Florida Medical Clinic Orlando Health is seeking a Call Center Agent to deliver patient-focused service in a high-volume environment. You will handle intake, triage, appointment scheduling, and patient requests following provider protocols and clinic policies.

The role includes onsite training for 8 weeks in Land O’ Lakes, FL, with remote work options as part of a hybrid setup. Strong communication and multitasking skills are essential, along with a solid background in healthcare-related