Call Center Rep - Medical Practice Remote Florida Only

Surgery Partners Brand; Brandon (FL); Remote; USD 22,000 - 30,000; Full time

Job summary

Surgery Partners, Inc. is seeking a Call Center Representative for a Medical Practice role that operates remotely in Florida. The position focuses on registering patients, scheduling surgeries, and guiding patients through insurance and pre-visit steps.

You will handle inbound calls, verify benefits, and coordinate appointments across multiple physicians and locations. Strong English/Spanish communication and attention to detail are essential for delivering a smooth patient experience.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of appointment/surgery scheduling in healthcare.
• Experience with insurance and EHR systems (Athena).
• Familiarity with medical terminology and managed care contracts.

Responsibilities

• Answer incoming calls and direct them to the right departments.
• Accurately schedule appointments, consultations, and surgeries in Athena.
• Register new patients with demographic and insurance data.
• Confirm appointments and verify insurance coverage.
• Educate patients on pre-visit protocols, paperwork.
• Take and route messages from patients, physicians, and pharmacies.
• Coordinate scheduling for multiple physicians and locations.
• Provide backup front office support and contribute to workflow.
• Reach out to new patients with a friendly welcome call.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Time management

Customer service mindset

Education

High School Diploma or equivalent

Tools

Microsoft Office

Data entry

Athena EHR

Job description

Call Center Rep - Medical Practice Remote Florida Only

Job Category: Registration and Scheduling

Requisition Number: CALLC042375

• Posted : November 2, 2026
• Full-Time

Locations

Showing 1 location

Brandon, FL 33511, USA

Description

What You’ll Do:

Answer incoming calls and direct them to the right departments

Accurately schedule appointments, consultations, and surgeries in Athena

Register new patients and input detailed demographic and insurance information

Confirm appointments and verify insurance coverage

Educate patients on pre-visit protocols, paperwork, and appointment details

Take and route messages from patients, physicians, and pharmacies

Coordinate scheduling for multiple physicians and locations

Provide backup front office support and contribute to overall workflow

Reach out to new patients with a friendly welcome call

What We’re Looking For:

Education & Experience:

High School Diploma or equivalent required

Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting

Prior experience working with insurance and EHR systems (Athena plus!)

Knowledge & Skills:

Familiarity with medical terminology and managed care contracts

Excellent verbal/written communication and people skills in English and Spanish

Strong organizational and time management abilities

Proficient in Microsoft Office with fast, accurate data entry skills

Ability to multitask while maintaining attention to detail

You’ll Shine If You:

Love working with diverse patient populations

Thrive in a team-oriented, collaborative setting

Have a service-first mindset and are calm under pressure

Are driven to provide the best patient experience every time

Physical & Mental Requirements:

Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.

Equal Opportunity Employer
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