Remote Medical Call Center Representative — Patient Care

Vascular Centers of America; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Vascular Centers of America is seeking a Call Center Representative to assist patients, answer inquiries about vascular services, and ensure a positive caller experience. This full-time, remote position requires excellent communication and empathy to support our patients.

You will handle multiple platforms, schedule appointments, and maintain patient records with accuracy. A background in call centers, customer service, and Spanish language is highly valued, with competitive pay and benefits.

Qualifications

• 2+ years in a call center environment.
• Customer service and sales background.
• Medical background preferred.
• Strong computer literacy.
• Attention to detail and accuracy with patient information.
• Empathetic approach in interactions with callers and patients.
• Ability to multitask in a fast-paced environment across platforms.
• Fast-paced typing and data entry skills.
• Positive attitude, politeness and professionalism.
• Spanish speaking is strongly preferred.

Responsibilities

• Answer incoming calls and inquiries from patients regarding vascular services.
• Provide empathetic assistance and professional support to callers.
• Multitask across several platforms to access patient information and schedule appointments.
• Record and update patient information with fast data entry.
• Secure appointments by coordinating with medical staff and scheduling teams.
• Maintain a welcoming and professional environment for callers.

Skills

Call center experience

Customer service

Sales background

Medical background

Computer literacy

Attention to detail

Empathy

Multitasking

Typing speed

Professionalism

Spanish speaking

Job description

Vascular Centers of America is seeking a Call Center Representative to assist patients, answer inquiries about vascular services, and ensure a positive caller experience. This full-time, remote position requires excellent communication and empathy to support our patients.

You will handle multiple platforms, schedule appointments, and maintain patient records with accuracy. A background in call centers, customer service, and Spanish language is highly valued, with competitive pay and benefits.