Medical Call Center Representative (Remote)

Vascular Centers of America; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Vascular Centers of America is seeking a Call Center Representative to assist patients, answer inquiries about vascular services, and ensure a positive caller experience. This full-time, remote position requires excellent communication and empathy to support our patients.

You will handle multiple platforms, schedule appointments, and maintain patient records with accuracy. A background in call centers, customer service, and Spanish language is highly valued, with competitive pay and benefits.

Qualifications

• 2+ years in a call center environment.
• Customer service and sales background.
• Medical background preferred.
• Strong computer literacy.
• Attention to detail and accuracy with patient information.
• Empathetic approach in interactions with callers and patients.
• Ability to multitask in a fast-paced environment across platforms.
• Fast-paced typing and data entry skills.
• Positive attitude, politeness and professionalism.
• Spanish speaking is strongly preferred.

Responsibilities

• Answer incoming calls and inquiries from patients regarding vascular services.
• Provide empathetic assistance and professional support to callers.
• Multitask across several platforms to access patient information and schedule appointments.
• Record and update patient information with fast data entry.
• Secure appointments by coordinating with medical staff and scheduling teams.
• Maintain a welcoming and professional environment for callers.

Skills

Call center experience

Customer service

Sales background

Medical background

Computer literacy

Attention to detail

Empathy

Multitasking

Typing speed

Professionalism

Spanish speaking

Job description

Are you ready to join a dynamic team dedicated to providing exceptional vascular care and support to our patients? Look no further! Vascular Centers of America is seeking passionate individuals to join our call center team. As a Call Center Representative, you'll play a crucial role in assisting patients, answering inquiries about our vascular services, and ensuring a positive experience for every caller.

Why Join Us?

• Impactful Work: Make a difference in people's lives by providing information and assistance to patients seeking vascular services.
• Supportive Environment: Join a team that values empathy, professionalism, and positivity in every interaction.
• Career Growth: We offer opportunities for advancement and professional development for motivated individuals.
• Competitive Compensation: Receive competitive pay and comprehensive benefits including medical, dental, vision, 401k, and life insurance.

Responsibilities:

• Ability to work Monday - Saturday 11 AM - 7 PM or 12 PM - 8 PM & one Sunday a month
• Must be able to rotate working on some holidays to ensure coverage and care for our patients
• Answer incoming phone calls and inquiries from patients regarding our vascular services with attention to detail and accuracy.
• Provide empathetic assistance and support to callers, addressing their questions and concerns in a professional and courteous manner.
• Successfully multitask while using several technical platforms to access patient information, schedule appointments, and provide relevant information.
• Utilize fast-paced typing and data entry skills to efficiently record and update patient information.
• Secure appointments for patients by coordinating with our medical staff and scheduling teams.
• Maintain a positive attitude and professional demeanor, fostering a welcoming and supportive environment for callers.

Qualifications:

• 2+ years of experience in a call center environment.
• Customer service and sales background
• Medical background preferred
• Strong computer literacy
• Strong attention to detail and accuracy in handling patient information and inquiries.
• Empathetic approach in interactions with callers and patients, demonstrating understanding and compassion.
• Ability to successfully multitask in a fast-paced environment while using multiple technical platforms.
• Fast-paced typing and data entry skills to efficiently handle calls and update records.
• Positive attitude, politeness, and professionalism in all phone interactions.
• Spanish speaking is strongly preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote