Remote Patient Services Call Center Specialist

Nevada Health Centers; United States; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Company sponsored health plan

403(b) retirement plan with employer

Generous time-off and holidays

Life/AD&D and disability cover

Job summary

Nevada Health Centers is seeking a Remote Call Center Representative to support patient scheduling and general inquiries via inbound and outbound calls. The role emphasizes friendly service and accurate data entry in the EMR system.

Ideal candidates have a high school diploma/GED and at least 6 months of customer service experience, with strong written and verbal communication. Bilingual English/Spanish is preferred; training provided.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Strong written and verbal communication skills.

Responsibilities

• Provides exceptional customer service to internal and external customers.
• Monitors and directs incoming and outgoing calls in a timely manner.
• Schedules, reschedules, cancels, and confirms appointments accurately.
• Coordinates walk-ins and triaging with clinic staff.
• Blocks provider schedules as requested by call center and/or clinic supervisor.
• Answers general inquiries regarding clinic services and hours; informs patients about sliding fee programs and insurance eligibility.
• Completes appropriate patient documentation in electronic medical records.
• Follows policies and reports concerns and patient issues as well as personal requests.
• Alerts for ways to improve customer service and patient flow.
• Attend required meetings and participate in committees as requested.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Time management

Phone system navigation

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Nevada Health Centers is seeking a Remote Call Center Representative to support patient scheduling and general inquiries via inbound and outbound calls. The role emphasizes friendly service and accurate data entry in the EMR system.

Ideal candidates have a high school diploma/GED and at least 6 months of customer service experience, with strong written and verbal communication. Bilingual English/Spanish is preferred; training provided.