Medical Receptionist - Bilingual

Center for Vein Restoration; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

4-day work week (40 hrs)

PTO and 8 paid holidays

Centers closed for holidays

Job summary

Center for Vein Restoration seeks an organized Patient Service Representative to join our Durham, NC clinics. You will greet patients, check in/out, collect payments, and coordinate scheduling while ensuring HIPAA compliance and accurate charting in NextGen.

This full-time role offers a fast-paced environment with a 4-day work week (40 hours), benefits eligibility, PTO plus 8 paid holidays, and growth opportunities within the network.

Qualifications

• Spanish speaking required (bilingual)
• Minimum 1 year administrative or customer service experience in a medical setting preferred

Responsibilities

• Greet patients in a friendly and professional manner and check in/out
• Distribute, explain, and enforce CVR policies and procedures for center staff
• Ensure HIPAA compliance and up-to-date patient charts in NextGen
• Review scheduling and financial responsibilities and referrals with patients
• Send precertification forms to Precertification Department daily
• Complete daily close tasks: fee tickets, billing, operative notes
• Verify future schedules are preauthorized for treatment
• Update patient records in NextGen/HER and ensure accuracy
• Collect paperwork for appointments (authorizations, referrals, etc.) and collect copays/balances
• Schedule and confirm appointments and collect patient emails

Skills

Spanish Speaking

Administrative or customer service

Education

High school diploma or equivalent; Associates Degree preferred

Job description

We’re America’s Largest Physician-Led Vein Center - having most recently been awarded the Healthcare Industry Top Work Places 2021 award, Top Work Places USA 2021 award, and Glassdoor Top CEO Award in 2019!

Our Patient Service Representatives Enjoy:

• Fast paced, learning work environment
• 4-day work week (40 hrs/week, full time status & benefits eligible!)
• PTO + 8 paid holidays
• Centers closed for holidays
• Opportunity for continued growth & development

Schedule and Locations:

• Monday - Thursday
• 7 AM - 5 PM
• Four 10-hour shifts

Responsibilities:

• Patient Service Representatives greet patients in a friendly and professional manner and check in/out
• Ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members
• Ensure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGen
• The Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.
• Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being rendered
• Ensure that daily close tasks are completed, including fee tickets, billing tasks and operative notes
• Review future schedules to confirm that all patients have been preauthorized for treatment
• The Patient Service Representatives will obtain all new patient forms, properly update in NextGen/ HER; ensure that patient records are up to date in EHR/ NextGen
• Collect necessary paperwork for patient appts such as authorizations, referrals, etc.
• Collect copays and patient balances at time of service
• Schedule and confirm appointments; collect email addresses from patients
• Spanish Speaking Required
• High school diploma or equivalent; Associates Degree preferred
• Minimum 1 year administrative or customer service experience, preferably in a medical setting
• Must have reliable transportation to clinics that may not be accessible by public transportation