Remote Medical Billing Support Specialist

Five Star Solutions; Sheboygan (WI); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Shift differential

Paid Training

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate billing questions with professionalism, patience, and care. This role emphasizes clear communication and precise documentation while delivering friendly service.

The position is remote for residents of the United States, including Wisconsin. Training is provided, with hours 9:00am-6:00pm EST, Monday to Friday, and a $1/hr differential for nights and weekends.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Communication skills

Multitasking

Attention to detail

Professional demeanor

Tools

Basic computer skills

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate billing questions with professionalism, patience, and care. This role emphasizes clear communication and precise documentation while delivering friendly service.

The position is remote for residents of the United States, including Wisconsin. Training is provided, with hours 9:00am-6:00pm EST, Monday to Friday, and a $1/hr differential for nights and weekends.