Remote Medical Billing Support Specialist

Five Star Solutions; Saginaw (MI); Remote; USD 16.000 - 23.000; Vollzeit

Zusammenfassung

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions via phone, providing clear account information and compassionate service.

This remote position supports patients across the United States, with hours 9:00am–6:00pm EST, Mon–Fri. Paid training, full-time status, and a shift differential apply to night and weekend hours.

Qualifikationen

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently with a calm, professional approach.

Aufgaben

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Kenntnisse

Call center experience

Verbal communication

Written communication

Attention to detail

Multitasking

Patient-focused service

Jobbeschreibung

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions via phone, providing clear account information and compassionate service.

This remote position supports patients across the United States, with hours 9:00am–6:00pm EST, Mon–Fri. Paid training, full-time status, and a shift differential apply to night and weekend hours.