Remote Medical Billing Support Specialist

Five Star Solutions; Grand Forks (ND); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions from a remote location within eligible states. You will handle calls, provide billing information, and process payments with professionalism and care.

The role emphasizes accuracy, patient-focused service, and clear communication while maintaining sensitive information securely. Training is provided, with a structured 9:00am–6:00pm EST schedule, Mon–Fri.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center experience

Communication skills

Basic computer skills

Attention to detail

Multitasking

Professional demeanor

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions from a remote location within eligible states. You will handle calls, provide billing information, and process payments with professionalism and care.

The role emphasizes accuracy, patient-focused service, and clear communication while maintaining sensitive information securely. Training is provided, with a structured 9:00am–6:00pm EST schedule, Mon–Fri.