Remote Medical Billing Support Specialist

Five Star Solutions; San Antonio (TX); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Shift differential

Remote position

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions with professionalism and care. This remote role covers inbound calls, payment processing, and accurate documentation within a patient-focused environment.

Ideal candidates have 1 year of call center or customer service experience, strong communication skills, and solid computer literacy. The position is full-time with a 9:00am–6:00pm EST schedule and a paid training period.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently. A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center

Communication

Attention to detail

Multitasking

Patient-focused

Computer skills

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions with professionalism and care. This remote role covers inbound calls, payment processing, and accurate documentation within a patient-focused environment.

Ideal candidates have 1 year of call center or customer service experience, strong communication skills, and solid computer literacy. The position is full-time with a 9:00am–6:00pm EST schedule and a paid training period.