Remote Medical Billing Support Specialist

Five Star Solutions; Fishers (IN); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Shift differential (+$1/hr nights &amp

Job summary

Five Star Solutions is hiring a Medical Billing Customer Service Representative to guide patients through billing questions with professionalism and care. This remote role serves residents across multiple states, including Indiana, with a 9:00am–6:00pm EST schedule and a $14/hour base rate, plus a $1 night/weekend differential.

Training is paid and full-time (40 hours). The role emphasizes accurate documentation, calm handling of sensitive inquiries, and delivering high-quality customer service

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center exp

Customer service

Verbal communication

Written communication

Multitasking

Job description

Five Star Solutions is hiring a Medical Billing Customer Service Representative to guide patients through billing questions with professionalism and care. This remote role serves residents across multiple states, including Indiana, with a 9:00am–6:00pm EST schedule and a $14/hour base rate, plus a $1 night/weekend differential.

Training is paid and full-time (40 hours). The role emphasizes accurate documentation, calm handling of sensitive inquiries, and delivering high-quality customer service