Remote Medical Billing Support Specialist

Five Star Solutions; Erie (Erie County); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Remote work (US residents)

40 hours per week

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions with professionalism, patience, and care. This remote role is available to individuals living in multiple US states and offers 40 hours per week with EST working hours.

Responsibilities include handling inbound calls about statements and payments, documenting inquiries, processing payments over the phone, and escalating disputes as needed. Paid training is provided.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Communication skills

Call center experience

Basic computer skills

Attention to detail

Multitasking

Calm professional approach

Patient-focused service

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions with professionalism, patience, and care. This remote role is available to individuals living in multiple US states and offers 40 hours per week with EST working hours.

Responsibilities include handling inbound calls about statements and payments, documenting inquiries, processing payments over the phone, and escalating disputes as needed. Paid training is provided.