Remote Medical Billing Support Specialist

Five Star Solutions; Woodbridge (VA); À distance; USD 16 000 - 23 000; Plein temps

Résumé du poste

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions. This remote role serves residents in listed states and requires strong communication and careful documentation. You will handle inbound calls, explain billing details, and process payments with professionalism.

The position offers full-time hours, paid training, and a supportive team environment focused on accurate record-keeping and courteous service.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsabilités

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Connaissances

Call center experience

Communication

Computer skills

Detail oriented

Multitasking

Professional demeanor

Patient-focused

Description du poste

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions. This remote role serves residents in listed states and requires strong communication and careful documentation. You will handle inbound calls, explain billing details, and process payments with professionalism.

The position offers full-time hours, paid training, and a supportive team environment focused on accurate record-keeping and courteous service.