Remote Medical Billing Support Specialist

Five Star Solutions; Birmingham (AL); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Remote position

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate billing questions with professionalism, patience, and care. This remote role serves residents of multiple states and offers training and a full-time schedule.

Requirements include 1 year of call center or customer service experience, strong communication skills, and meticulous documentation. The position runs EST hours, Mon-Fri, 9:00am-6:00pm, with a $1 night/weekend differential.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center experience

Customer service

Verbal communication

Written communication

Attention to detail

Documentation

Multitasking

Calm professional demeanor

Patient-focused service

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate billing questions with professionalism, patience, and care. This remote role serves residents of multiple states and offers training and a full-time schedule.

Requirements include 1 year of call center or customer service experience, strong communication skills, and meticulous documentation. The position runs EST hours, Mon-Fri, 9:00am-6:00pm, with a $1 night/weekend differential.