Remote Medical Billing Support Specialist

Remote Jobs; Tulsa (OK); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to join our remote team. You will handle inbound calls about patient statements, insurance payments, and balances with professionalism and care.

You will document interactions, process payments over the phone, and escalate disputes as needed while maintaining accuracy and patient-focused service. This role requires clear communication, basic computer skills, and the ability to learn new systems.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center experience

Verbal communication

Written communication

Basic computer skills

Attention to detail

Multitasking

Professional demeanor

Patient-focused service

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to join our remote team. You will handle inbound calls about patient statements, insurance payments, and balances with professionalism and care.

You will document interactions, process payments over the phone, and escalate disputes as needed while maintaining accuracy and patient-focused service. This role requires clear communication, basic computer skills, and the ability to learn new systems.