Remote Medical Billing CSR - Patient Support & Payments

Five Star Solutions; Wheeling (WV); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

Remote work

Full-time hours

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions and payments. This remote role requires strong communication, accuracy, and empathy while handling sensitive financial information.

Training will be provided, with full-time, 40-hour weeks and a daytime schedule in EST. Ideal candidates have call center or customer service experience, excellent attention to detail, and the ability to learn new billing systems quickly.

Qualifications

• 1 year of call center or customer service/office experience
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center experience

Verbal communication

Written communication

Basic computer skills

Attention to detail

Multitasking

Calm demeanor

Patient-focused service

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions and payments. This remote role requires strong communication, accuracy, and empathy while handling sensitive financial information.

Training will be provided, with full-time, 40-hour weeks and a daytime schedule in EST. Ideal candidates have call center or customer service experience, excellent attention to detail, and the ability to learn new billing systems quickly.