Remote Medical Assistant & Care Coordinator

Cosán Group; North Carolina; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

Life insurance

401(k) plan

Disability coverage

EAP & mental health resources

Equipment provided

Job summary

Cosán Group is seeking a compassionate Care Coordinator to manage a panel of patients and provide health coaching from a fully remote home office in the United States. You will conduct monthly outreach and daily calls to support care plans, collaborating with clinical teams to address medical and social needs.

The ideal candidate has 1+ year of clinical experience, a recognized MA certification or CPhT, and EMR proficiency.

Qualifications

• Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state-issued MA-C).
• OR Certified Pharmacy Technician (CPhT)
• Minimum 1 year of clinical experience in primary care, hospital, or a specialty healthcare setting.
• Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.
• Proficiency in multiple technology platforms and ability to navigate complex systems.
• HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability.
• Must be legally authorized to work in the United States.

Responsibilities

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
• Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
• Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
• Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
• Support care coordination goals by staying on schedule with monthly outreach targets.
• Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and remote monitoring services.
• Advocate for patient needs by actively listening to concerns and communicating solutions to the care circle.
• Partner with providers, clinical teams, and caregivers to support positive patient outcomes.
• Document all patient interactions in real time using the care coordination platform.
• Maintain HIPAA compliance in all patient communications and documentation.

Skills

Clinical experience

EMR proficiency

HIPAA compliance

Communication skills

Tech platform navigation

MA certification or CPhT

Education

MA Certification (CMA, RMA, CCMA, NCMA, CMAC)

Certified Pharmacy Technician (CPhT)

Job description

Cosán Group is seeking a compassionate Care Coordinator to manage a panel of patients and provide health coaching from a fully remote home office in the United States. You will conduct monthly outreach and daily calls to support care plans, collaborating with clinical teams to address medical and social needs.

The ideal candidate has 1+ year of clinical experience, a recognized MA certification or CPhT, and EMR proficiency.