Remote Medical Appointment Coordinator

ENT Specialty Partners; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

ENT Specialty Partners is seeking an Appointment Scheduler to handle a high volume of inbound and outbound calls in a courteous, efficient manner from a remote setting. The role ensures accurate patient scheduling and initial patient registration in line with clinic procedures.

You will route calls, assist patients and other callers, maintain professionalism with patients, staff and providers, and adapt to evolving needs of the clinic to support overall team success.

Qualifications

• High school diploma or equivalent required.
• Proficiency with electronic health record systems; experience with eClinical Works or similar platform preferred.
• Strong understanding of medical terminology; patient care focused; ENT knowledge a plus.
• Excellent verbal and written communication skills with patients and staff.
• Strong organizational and multitasking skills with attention to detail and ability to manage competing priorities.

Responsibilities

• Manage large volumes of inbound and outbound calls while identifying self and clinic name.
• Assist patients and other callers by providing direct support or routing calls to the appropriate party.
• Complete initial registration of new patients in accordance with established policies and procedures.
• Maintain professionalism and efficiency in all interactions with patients, staff, and providers.
• Responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Patient care

Education

High School Diploma or equivalent

Tools

eClinical Works

Job description

ENT Specialty Partners is seeking an Appointment Scheduler to handle a high volume of inbound and outbound calls in a courteous, efficient manner from a remote setting. The role ensures accurate patient scheduling and initial patient registration in line with clinic procedures.

You will route calls, assist patients and other callers, maintain professionalism with patients, staff and providers, and adapt to evolving needs of the clinic to support overall team success.