Appointment Scheduler

ENT Specialty Partners; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

ENT Specialty Partners is seeking an Appointment Scheduler to handle a high volume of inbound and outbound calls in a courteous, efficient manner from a remote setting. The role ensures accurate patient scheduling and initial patient registration in line with clinic procedures.

You will route calls, assist patients and other callers, maintain professionalism with patients, staff and providers, and adapt to evolving needs of the clinic to support overall team success.

Qualifications

• High school diploma or equivalent required.
• Proficiency with electronic health record systems; experience with eClinical Works or similar platform preferred.
• Strong understanding of medical terminology; patient care focused; ENT knowledge a plus.
• Excellent verbal and written communication skills with patients and staff.
• Strong organizational and multitasking skills with attention to detail and ability to manage competing priorities.

Responsibilities

• Manage large volumes of inbound and outbound calls while identifying self and clinic name.
• Assist patients and other callers by providing direct support or routing calls to the appropriate party.
• Complete initial registration of new patients in accordance with established policies and procedures.
• Maintain professionalism and efficiency in all interactions with patients, staff, and providers.
• Responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Patient care

Education

High School Diploma or equivalent

Tools

eClinical Works

Job description

About the Role:

The Appointment Scheduler is responsible for managing a high volume of inbound and outbound calls in a courteous and efficient manner. This role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to all callers.

What Youll Do:

• Manage large volumes of inbound and outbound calls while always identifying self and clinic name.
• Assist patients and other callers by providing direct support or routing calls to the appropriate party.
• Complete initial registration of new patients in accordance with established policies and procedures.
• Maintain professionalism and efficiency in all interactions with patients, staff, and providers.

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Qualifications

Qualifications & Requirements:

• High School Diploma or equivalent required.
• Proficiency in electronic health record systems; experience with eClniical Works or similar platform preferred.
• Strong understanding of medical terminology. Patient care focused; ENT knowledge is a plus.
• Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff.
• Strong organizational and multitasking skills, with attention to detail and the capacity to manage competing priorities.

Behavioral Expectations:

• Attention to detail and accuracy.
• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor .

Work Environment & Physical Expectations:

• Remote based.
• Ability to sit for extended periods, manual dexterity required for frequent computer and phone use.
• Job functions include coordination of functions in multiple office settings.
• Interact with clinical staff, providers and administrative staff.