Appointment Scheduler

ENT Specialty Partners; Irving (TX); Remote; USD 21,000 - 30,000; Full time

Job summary

ENT Specialty Partners is seeking an Appointment Scheduler to manage a high volume of patient calls and assist with initial patient registration. You will provide courteous, efficient service while routing inquiries to the right team and maintaining accurate records.

Ideal candidates have a high school diploma, strong communication skills, and experience with EHR systems. The role is remote-based with emphasis on accuracy, organization, and patient-centered care.

Qualifications

• High School Diploma or equivalent.
• Experience with electronic health record systems (EHR).
• Familiarity with eClinical Works or similar platform preferred.
• Strong medical terminology knowledge; ENT knowledge is a plus.

Responsibilities

• Handle high volumes of inbound and outbound calls while identifying self and clinic name.
• Assist patients and callers or route to appropriate party.
• Complete initial registration of new patients per policies.
• Maintain professionalism and efficiency in all interactions with patients, staff, and providers.
• Adapt responsibilities as clinic needs evolve.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Electronic health records (EHR) systems

eClinical Works (or similar)

Job description

About The Role

The Appointment Scheduler is responsible for managing a high volume of inbound and outbound calls in a courteous and efficient manner. This role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to all callers.

About The Role

The Appointment Scheduler is responsible for managing a high volume of inbound and outbound calls in a courteous and efficient manner. This role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to all callers.

What You’ll Do

• Manage large volumes of inbound and outbound calls while always identifying self and clinic name.
• Assist patients and other callers by providing direct support or routing calls to the appropriate party.
• Complete initial registration of new patients in accordance with established policies and procedures.
• Maintain professionalism and efficiency in all interactions with patients, staff, and providers.

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Qualifications

Qualifications & Requirements

• High School Diploma or equivalent required.
• Proficiency in electronic health record systems; experience with eClniical Works or similar platform preferred.
• Strong understanding of medical terminology. Patient care focused; ENT knowledge is a plus.
• Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff.
• Strong organizational and multitasking skills, with attention to detail and the capacity to manage competing priorities.

Behavioral Expectations

• Attention to detail and accuracy.
• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

Work Environment & Physical Expectations

• Remote based.
• Ability to sit for extended periods, manual dexterity required for frequent computer and phone use.
• Job functions include coordination of functions in multiple office settings.
• Interact with clinical staff, providers and administrative staff.