Appointment Scheduler

E.N.T. Specialty Partners; Alaska; Remote; USD 35,000 - 48,000; Full time

Job summary

Appointment Scheduler role at E.N.T. Specialty Partners. Remote-based position handling a high volume of inbound and outbound calls to schedule patients accurately and support initial registrations.

Experience with electronic health records, like eClinical Works, is preferred. Strong communication and organizational skills are essential in this fast-paced healthcare setting. Responsibilities include routing calls, maintaining professionalism, and collaborating with clinical staff to ensure

Qualifications

• High School Diploma or equivalent is required.
• Proficiency with electronic health record systems; eClinical Works experience preferred.
• Strong medical terminology understanding and patient-care focus.
• Excellent verbal and written communication skills.

Responsibilities

• Manage high volume inbound and outbound calls while identifying self and clinic name.
• Assist patients and callers by providing direct support or routing calls to the appropriate party.
• Complete initial registration of new patients in accordance with established policies and procedures.
• Maintain professionalism and efficiency in all interactions with patients, staff, and providers.

Skills

Communication skills

Multi-tasking

Phone etiquette

EHR experience

Education

High School Diploma or equivalent

Tools

eClinical Works

Job description

Appointment Scheduler

2026-10-20 E.N.T. Specialty Partners all cities, AK

Description:

Fully Remote • ESP Executive Offices - Dallas, TX 75038

Overview

Level Entry Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Admin - Clerical

Description

About the Role:

The Appointment Scheduler is responsible for managing a high volume of inbound and outbound calls in a courteous and efficient manner. This role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to all callers.

What You'll Do:

• Manage large volumes of inbound and outbound calls while always identifying self and clinic name.
• Assist patients and other callers by providing direct support or routing calls to the appropriate party.
• Complete initial registration of new patients in accordance with established policies and procedures.
• Maintain professionalism and efficiency in all interactions with patients, staff, and providers.

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Qualifications

Qualifications & Requirements:

• High School Diploma or equivalent required.
• Proficiency in electronic health record systems; experience with eClinical Works or similar platform preferred.
• Strong understanding of medical terminology. Patient care focused; ENT knowledge is a plus.
• Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff.
• Strong organizational and multitasking skills, with attention to detail and the capacity to manage competing priorities.

Behavioral Expectations:

• Attention to detail and accuracy.
• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

Work Environment & Physical Expectations

• Remote based.
• Ability to sit for extended periods, manual dexterity required for frequent computer and phone use.
• Job functions include coordination of functions in multiple office settings.
• Interact with clinical staff, providers and administrative staff.