Remote Market Operations Specialist – 24/7 Trading

Coinbase, Inc.; Salem (OR); Remote; USD 113,000 - 133,000; Full time

Job summary

Coinbase, Inc. is seeking a Specialist, Market Operations to provide frontline operational support across Coinbase Derivatives Exchange and Deribit. This role runs 24/7, troubleshooting production issues and coordinating cross-functional resolutions while validating platform updates in pre-production.

You will help onboard clients and vendors, analyze error trades, and drive process improvements to scale with platform growth, in a high-intensity environment.

Qualifications

• BA/BS in Information Systems, Economics, Finance, or a technical field with 1+ year in markets ops.
• Experience with futures or options and error trade analysis.
• Ability to explain complex tech problems to diverse audiences.
• Experience delivering multi-channel support under high-volume conditions.
• Familiarity with FIX, SQL, CRM tools (Salesforce/JIRA) is a plus.

Responsibilities

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange apps across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality and market events.
• Provide front-line support for investigations tied to exchange operations and error trade analysis.
• Coordinate with product and development teams to launch updates and test deployments in pre-production.
• Support onboarding and ongoing enablement of clients and vendors across both exchanges.
• Identify and document operational process improvements aligned with growth.

Skills

Operational support

Multi-channel support

Troubleshooting

SQL basics

CRM tools

FIX protocol

Product knowledge

Education

BA/BS in IS/Finance

Tools

Salesforce

JIRA

SQL

Job description

Coinbase, Inc. is seeking a Specialist, Market Operations to provide frontline operational support across Coinbase Derivatives Exchange and Deribit. This role runs 24/7, troubleshooting production issues and coordinating cross-functional resolutions while validating platform updates in pre-production.

You will help onboard clients and vendors, analyze error trades, and drive process improvements to scale with platform growth, in a high-intensity environment.