Remote Market Operations Specialist

Coinbase

San Diego (CA)

Hybrid

USD 113,000 - 133,000

Full time

4 days ago

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Job summary

Coinbase is seeking a Market Operations Specialist to provide frontline operational support across the Coinbase Derivatives Exchange (CDE) and Deribit. You will troubleshoot issues in real time, coordinate cross-functional resolution, and conduct deployment testing to safeguard production environments.

You will own real-time support for electronic trading, investigate customer inquiries related to exchange functionality and market events, and collaborate with product and development teams to

Qualifications

BA/BS in Information Systems, Economics, Finance, or a technical field.
1+ years in financial markets operations or a technical operations role.
Ability to diagnose complex technical problems for technical and non-technical audiences.
Experience delivering multi-channel support (voice, email, chat).

Responsibilities

Own real-time support for trading, clearing, and exchange applications.
Investigate and resolve customer inquiries on exchange functionality and market events.
Coordinate with product and development teams for new products and deployments.
Support onboarding of clients and vendors across exchanges.
Identify operational improvements aligned with platform growth.

Skills

Financial markets operations

Technical operations

Multi-channel support

SQL

Salesforce

JIRA

FIX protocol

AI ethics / responsible AI

Education

Bachelor's degree in Information Systems / Economics / Finance / related field

Tools

Salesforce

JIRA

Job description

You will own real-time support for electronic trading, investigate customer inquiries related to exchange functionality and market events, and collaborate with product and development teams to

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