Remote Market Ops Specialist — Crypto Trading

Coinbase, Inc.; Atlanta (GA); Remote; USD 113,000 - 133,000; Full time

Job summary

Coinbase is seeking a Specialist, Market Operations to provide 24/7 frontline support for the Coinbase Derivatives Exchange and Deribit. You will troubleshoot real-time trading, resolve inquiries, and coordinate platform updates with product and development teams.

Requirements include 1+ year in financial markets operations or technical operations, familiarity with futures/options, and CRM tools like Salesforce/JIRA.

Qualifications

• BA/BS in Information Systems, Economics, Finance, or a technical field, with 1+ years of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
• Proven ability to diagnose and articulate complex technical problems and solutions to both technical and non-technical audiences.
• Experience delivering multi-channel support (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Responsibilities

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Skills

Financial markets operations

Error trade analysis

Multi-channel support

SQL

Prediction markets

FIX protocol

Salesforce

JIRA

Generative AI

Education

BA/BS in Information Systems Economics Finance or technical field

Tools

Salesforce

JIRA

Job description

Coinbase is seeking a Specialist, Market Operations to provide 24/7 frontline support for the Coinbase Derivatives Exchange and Deribit. You will troubleshoot real-time trading, resolve inquiries, and coordinate platform updates with product and development teams.

Requirements include 1+ year in financial markets operations or technical operations, familiarity with futures/options, and CRM tools like Salesforce/JIRA.