24/7 Market Operations Specialist (Remote)

Coinbase, Inc.; Stati Uniti; Remoto; USD 113.000 - 133.000; Tempo pieno

Descrizione del lavoro

Coinbase, Inc. is seeking a Specialist, Market Operations to provide frontline operational support across two exchanges (CDE and Deribit).

The role runs 24/7 and involves troubleshooting in real time, coordinating cross-functional resolutions, and testing deployments to protect production environments. You will own real-time trading support, investigate customer inquiries, and collaborate with product and development to launch updates.

Competenze

• BA/BS in Information Systems, Economics, Finance, or a technical field with 1+ years in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options.
• Ability to diagnose and articulate complex technical problems to both technical and non-technical audiences.
• Experience delivering multi-channel support under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX, SQL, Salesforce/JIRA is a plus.

Mansioni

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Conoscenze

Futures/Options knowledge

Multi-channel support

Technical problem solving

Cross-functional communication

Formazione

BA/BS in Information Systems, Economics, Finance, or a technical field

Strumenti

FIX protocol

SQL

Salesforce

JIRA

Descrizione del lavoro

Coinbase, Inc. is seeking a Specialist, Market Operations to provide frontline operational support across two exchanges (CDE and Deribit).

The role runs 24/7 and involves troubleshooting in real time, coordinating cross-functional resolutions, and testing deployments to protect production environments. You will own real-time trading support, investigate customer inquiries, and collaborate with product and development to launch updates.