Remote Market Operations Specialist – 24/7 Trading Support

Coinbase, Inc.; Trenton (NJ); Remoto; USD 113.000 - 133.000; Tempo pieno

Descrizione del lavoro

Coinbase, Inc. is seeking a Specialist, Market Operations to provide real-time support for electronic trading across two exchanges, ensuring smooth operations for clients and internal teams.

You’ll troubleshoot issues, coordinate resolution with product and development, and help deploy platform updates in pre-production environments. The role requires 1+ year in financial markets operations or a technical operations role, with familiarity in futures/options, FIX, SQL, and CRM tools.

Competenze

• BA/BS in Information Systems, Economics, Finance, or a technical field, with 1+ years of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options, including hands‑on experience with error trade analysis and resolution.
• Proven ability to diagnose and articulate complex technical problems and solutions to both technical and non-technical audiences.
• Experience delivering multi-channel support (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Mansioni

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Conoscenze

Futures/Options ops

Technical problem diagnosis

Multi-channel support

SQL

CRM tools

AI in workflow

Formazione

BA/BS in Information Systems, Economics, Finance, or technical field

Strumenti

Salesforce

JIRA

Descrizione del lavoro

Coinbase, Inc. is seeking a Specialist, Market Operations to provide real-time support for electronic trading across two exchanges, ensuring smooth operations for clients and internal teams.

You’ll troubleshoot issues, coordinate resolution with product and development, and help deploy platform updates in pre-production environments. The role requires 1+ year in financial markets operations or a technical operations role, with familiarity in futures/options, FIX, SQL, and CRM tools.