Remote Market Operations Specialist

Coinbase, Inc.; Annapolis (MD); Hybrid; USD 113,000 - 133,000; Full time

Job summary

Coinbase, Inc. is seeking a Specialist, Market Operations to provide frontline support for two exchanges, including CDE and Deribit.

You will troubleshoot real-time issues, coordinate cross-functional resolutions, and assist with deployment testing in pre-production environments. The role requires a BA/BS in a technical field with 1+ years of experience in financial markets operations or technical operations, and knowledge of futures/options and FIX/SQL/Salesforce/JIRA.

Qualifications

• BA/BS in information systems, economics, finance, or a technical field with 1+ years of experience.
• Knowledge of listed futures or options and error trade analysis.
• Ability to diagnose complex technical problems and communicate to technical and non-technical audiences.

Responsibilities

• Provide real-time support for trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and perform deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Skills

Real-time support

Cross-functional teamwork

Technical troubleshooting

Communication skills

Education

BA/BS in Information Systems

Tools

FIX protocol

SQL

Salesforce

JIRA

Job description

Coinbase, Inc. is seeking a Specialist, Market Operations to provide frontline support for two exchanges, including CDE and Deribit.

You will troubleshoot real-time issues, coordinate cross-functional resolutions, and assist with deployment testing in pre-production environments. The role requires a BA/BS in a technical field with 1+ years of experience in financial markets operations or technical operations, and knowledge of futures/options and FIX/SQL/Salesforce/JIRA.