Remote Market Operations Specialist

Coinbase, Inc.; Saint Paul (MN); Remote; USD 113,000 - 133,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Medical, dental, vision insurance

401(k)

Job summary

Coinbase is a remote-first company with periodic in-person surges. The Specialist, Market Operations will provide frontline operational support across two exchanges, monitoring trading and connectivity health and coordinating resolutions in real time.

You will investigate inquiries, support deployment testing, and help onboard clients and vendors across both exchanges, including prediction markets and event contracts. A strong background in finance/tech operations is expected.

Qualifications

• BA/BS in Information Systems, Economics, Finance, or a technical field and 1 year of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options with hands-on error trade analysis experience.
• Ability to diagnose and articulate complex technical problems to technical and non-technical audiences.
• Experience delivering multi-channel support (voice, email, chat) under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA.

Responsibilities

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across the two exchanges.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Skills

Financial markets operations

Error trade analysis

Technical communication

Multichannel support

Generative AI usage

Education

Bachelor's degree in Information Systems, Economics, Finance, or a technical field

Tools

FIX protocol

SQL

Salesforce

JIRA

Job description

Coinbase is a remote-first company with periodic in-person surges. The Specialist, Market Operations will provide frontline operational support across two exchanges, monitoring trading and connectivity health and coordinating resolutions in real time.

You will investigate inquiries, support deployment testing, and help onboard clients and vendors across both exchanges, including prediction markets and event contracts. A strong background in finance/tech operations is expected.