Remote Market Operations Specialist - Real-Time Exchange Support

Coinbase, Inc.; Denver (CO); Remote; USD 113,000 - 133,000; Full time

Benefits offered by this job

Equity eligibility

Bonus eligibility

Medical, dental, vision

401(k)

Job summary

Coinbase is seeking a Specialist, Market Operations to provide frontline operational support for the Coinbase Derivatives Exchange (CDE) and Deribit. This role runs 24/7, requiring real-time issue resolution, cross-functional collaboration, and deployment testing to protect production environments.

You will own real-time trading operations, investigate inquiries, support onboarding of clients and vendors, and help launch platform updates while identifying process improvements to scale the

Qualifications

• BA/BS in Information Systems, Economics, Finance, or a technical field.
• 1 year of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options.
• Ability to diagnose and articulate complex technical problems to diverse audiences.
• Experience delivering multi-channel support (voice, email, chat).
• Familiarity with FIX protocol, network protocols, SQL, and CRM tools.

Responsibilities

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Skills

Real-time trading operations

Cross-functional coordination

Issue troubleshooting

Front-line support

Salesforce

JIRA

FIX protocol

SQL

Education

BA/BS in Information Systems, Economics, Finance, or related

Tools

Salesforce

JIRA

Job description

Coinbase is seeking a Specialist, Market Operations to provide frontline operational support for the Coinbase Derivatives Exchange (CDE) and Deribit. This role runs 24/7, requiring real-time issue resolution, cross-functional collaboration, and deployment testing to protect production environments.

You will own real-time trading operations, investigate inquiries, support onboarding of clients and vendors, and help launch platform updates while identifying process improvements to scale the